Privacy policy

Who this covers

This policy covers nihao.ly, the NI HAO shopping services accessible through olayks.ly, and the NIHAO Customer Login application. It covers visitors, guest shoppers and account holders. The responsible business and contact details appear below.

WhatsApp verification is being prepared and is not currently available for customer sign-in. Descriptions of verification processing below apply when that channel is activated; publishing this policy does not activate it.

Information we handle

Account and contact details: the name and phone number you provide, saved addresses, account preferences, membership status and verification records.

Purchases and services: items, quantities, prices, order references, delivery name, phone and address, order notes, payment method and status, and any payment reference or proof you choose to submit. A phone, service-account or meter number may be needed for a recharge service.

Participation and support: referral links and attribution, reward and commission records where the feature is available, and messages or files you send to customer support. Avoid sending unrelated personal information.

Technical information: session identifiers, browser and network information including IP addresses, security events, and records of interactions used for reliability, order processing and fraud prevention.

If you use wholesale features, we handle the business name, contact details including any email you provide, business address, product requirements and quotation information.

If you book a vehicle service, relevant details can include your vehicle and plate, pickup contact and location, service notes, handover and inspection photos, and service feedback. Location shared for a pickup or assigned trip is used to arrange and track that service; device location access requires your permission.

Product-view and site-usage records can include the product, category, brand, time, a hashed session identifier and, when signed in, the customer identifier. These records help measure use and personalise product order and recommendations.

Why we use it

We use relevant information to provide your account, process and deliver orders, arrange selected services, calculate applicable member prices or benefits, answer enquiries, handle refunds and disputes, and protect the service against misuse.

Where applicable, processing is based on providing the service you request, legal obligations, security and legitimate operational needs, or your consent for an optional activity. You can ask about the basis for a particular use or withdraw consent for an optional activity. This does not undo processing already carried out lawfully.

Browsing and on-site interaction records can be used to understand use of the store and personalise product ordering or recommendations. This is separate from an advertisement sent to you. You can ask us about this use and the choices available for your information.

WhatsApp and Meta

If you choose WhatsApp support, WhatsApp/Meta handles the communication under its own policies, and we receive the messages and account information you share with our business. Opening a contact link does not itself send your message.

When WhatsApp verification becomes available, your destination number and verification message are passed to the messaging provider to deliver the code. Delivery and verification results may be retained for security and troubleshooting. Enter verification codes only in the relevant NI HAO sign-in screen; do not send them to customer support.

NIHAO Customer Login is intended for NI HAO phone verification. It does not grant us access to your personal WhatsApp chat history or contacts, and we do not request your Facebook or WhatsApp password. We do not sell Meta authentication data or use it for advertising.

Who receives information

Access is limited to staff and service providers who need information for the relevant task, such as hosting and technical support, the seller fulfilling an order, delivery, payment or recharge providers, and WhatsApp/Meta when you choose that channel. We may also disclose information when required by law or necessary to address a valid legal claim.

Our operations and providers can involve processing outside Libya, including business support in China. The destination depends on the service used. You may request details about the providers and safeguards relevant to your data.

External links, social sharing, embedded media or external resources can send your IP address and browser information to the external provider. Its policies apply to its own processing. Sharing a product link is optional.

Some pages load fonts from Google Fonts. Opening a Google Maps direction link sends the location contained in that link to Google. You can choose not to open these map links.

Optional automated support

If an automated support feature is offered and enabled, the messages you submit there, language and limited session context may be processed by a configured AI service such as OpenAI or Anthropic to prepare an answer. Do not enter sensitive or unnecessary information. Filters cannot be assumed to remove every personal detail. Human WhatsApp support is a separate contact option.

An automated answer is not proof of a payment, refund, order change or reward. Ask human support to confirm an action affecting your order. A provider or purpose change that materially affects information handling will be disclosed before use.

Cookies and local storage

The storefront uses session cookies and browser storage to keep sign-in and cart state, protect forms, remember preferences and campaign dismissals, and attribute referral activity. Some information is kept only in your current session; other browser settings remain until they expire or you clear them.

You can control cookies and site storage in your browser. Blocking or clearing essential storage may sign you out, clear a cart or reset preferences. Clearing your browser does not delete NI HAO server records.

If you choose a trusted-device option, a device cookie and hashed device/network identifiers may help recognise a returning device. Its configured validity can differ from a normal session. You can clear site storage or ask support about revoking trusted access.

Retention and protection

We retain information only while it is needed for its stated purpose. The period depends on account activity, completion of orders and after-sales cases, legal recordkeeping requirements, and security or dispute needs. There is no single retention period for every record.

On a verified deletion request, we remove or anonymise information that no longer needs to be retained. If particular records must be kept, we explain the category, reason and applicable period or criterion. Meta platform data is deleted promptly on request unless retention is required by applicable law.

Access controls, protected sessions and secure connections help protect data. No system is risk-free. Report a suspected exposure through the contact below without including passwords or verification codes. Backups require separate handling; we will explain any residual backup retention in the response to your request.

Your requests and choices

You can request access to, correction of or deletion of your information, or ask about restriction, objection or other rights available under applicable law. Visitors and guest customers can also make requests; a successful NI HAO login is not required.

Use the Data deletion page for the request steps and contact details. We verify that the request concerns your information before making changes. We do not require you to delete a WhatsApp or Facebook account.

These services are intended for people able to enter a purchase agreement. If you believe a child has provided information without the appropriate authority, contact us so we can review and remove it where appropriate.

We publish changes here with an updated date. A material new use of personal information will require an appropriate notice and, where necessary, consent before it begins.