:root {
  --ssw-purple: #5b21b6;
  --ssw-purple-dark: #3d148b;
  --ssw-purple-soft: #f0ebff;
  --ssw-ink: #11183d;
  --ssw-muted: #697087;
  --ssw-line: #e7e5f2;
  --ssw-bg: #f7f7fb;
  --ssw-green: #168f55;
  --ssw-amber: #b76a00;
  --ssw-danger: #b42318;
}

.support-widget-host,
.support-widget-host *,
.support-widget-host *::before,
.support-widget-host *::after,
.support-chat-fab,
.mobile-support-trigger {
  box-sizing: border-box;
}

.support-chat-fab {
  position: fixed;
  inset-inline-end: 20px;
  inset-block-end: 20px;
  z-index: 880;
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 52px;
  padding: 9px 17px 9px 10px;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(135deg, #6d28d9, #4c1d95);
  color: #fff;
  box-shadow: 0 14px 32px rgba(55, 25, 120, .25);
  font: 800 15px/1.2 Cairo, Arial, sans-serif;
  cursor: pointer;
}

.support-chat-fab-icon {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: #fff;
  color: var(--ssw-purple);
  font-size: 17px;
}

.mobile-support-trigger {
  min-height: 48px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 2px;
  border: 0;
  background: transparent;
  color: inherit;
  font: inherit;
  cursor: pointer;
}

.mobile-support-trigger span { color: var(--ssw-purple); font-size: 18px; }
.mobile-support-trigger b { font-size: 11px; white-space: nowrap; }

.support-widget-host[hidden] { display: none !important; }
.support-widget-host {
  position: fixed;
  inset: 0;
  z-index: 3000;
  pointer-events: none;
  font-family: Cairo, Arial, sans-serif;
}

.support-widget-scrim {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  padding: 0;
  border: 0;
  background: rgba(15, 12, 35, .14);
  cursor: default;
  pointer-events: auto;
}

.support-widget-loading {
  position: absolute;
  inset-inline-end: 24px;
  inset-block-end: 24px;
  width: min(430px, calc(100vw - 32px));
  min-height: 180px;
  display: grid;
  place-items: center;
  align-content: center;
  gap: 12px;
  padding: 24px;
  border: 1px solid rgba(91, 33, 182, .14);
  border-radius: 18px;
  background: #fff;
  color: var(--ssw-ink);
  box-shadow: 0 24px 70px rgba(20, 12, 58, .3);
  text-align: center;
  pointer-events: auto;
}

.support-widget-loading p { margin: 0; font-size: 14px; font-weight: 800; }
.support-widget-spinner {
  width: 30px;
  height: 30px;
  border: 3px solid #e4dafb;
  border-top-color: var(--ssw-purple);
  border-radius: 50%;
  animation: ssw-spin .8s linear infinite;
}

.support-widget-loading.is-error .support-widget-spinner { display: none; }
.support-widget-loading.is-error p { color: var(--ssw-danger); }
.support-widget-loading-actions { display: flex; justify-content: center; gap: 8px; }
.support-widget-loading-actions button {
  min-height: 42px;
  padding: 0 16px;
  border: 1px solid #d8cff0;
  border-radius: 12px;
  background: #fff;
  color: var(--ssw-purple-dark);
  font: 800 13px Cairo, Arial, sans-serif;
  cursor: pointer;
}
.support-widget-loading-actions [data-widget-retry] { border-color: transparent; background: var(--ssw-purple); color: #fff; }

.ssw-dialog {
  position: absolute;
  inset-inline-end: 16px;
  inset-block-end: 16px;
  width: min(430px, calc(100vw - 32px));
  height: min(680px, calc(100dvh - 32px));
  display: grid;
  grid-template-rows: 56px minmax(0, 1fr) auto;
  overflow: hidden;
  border: 1px solid rgba(91, 33, 182, .14);
  border-radius: 18px;
  background: #fff;
  color: var(--ssw-ink);
  box-shadow: 0 28px 80px rgba(26, 16, 66, .32);
  pointer-events: auto;
}

.ssw-dialog[aria-busy="true"] { cursor: progress; }
.ssw-dialog button:disabled { cursor: wait; opacity: .62; }

.ssw-header {
  display: grid;
  grid-template-columns: 44px 36px minmax(0, 1fr) 44px;
  align-items: center;
  gap: 6px;
  padding: 6px 8px;
  border-bottom: 1px solid var(--ssw-line);
  background: #fff;
}

.ssw-icon-button {
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  border: 0;
  border-radius: 12px;
  background: transparent;
  color: var(--ssw-ink);
  font-size: 24px;
  cursor: pointer;
}

.ssw-icon-button:hover,
.ssw-icon-button:focus-visible { background: var(--ssw-purple-soft); }

.ssw-avatar {
  position: relative;
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 12px;
  background: linear-gradient(145deg, #6d28d9, #4c1d95);
  color: #fff;
  font: 900 12px Arial, sans-serif;
}

.ssw-avatar i {
  position: absolute;
  inset-block-end: -2px;
  inset-inline-end: -2px;
  width: 10px;
  height: 10px;
  border: 2px solid #fff;
  border-radius: 50%;
  background: #8c78b8;
}

.ssw-agent {
  min-width: 0;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
  padding: 3px 8px;
  border: 0;
  border-radius: 12px;
  background: transparent;
  color: var(--ssw-ink);
  text-align: start;
  cursor: pointer;
}

.ssw-agent > span { min-width: 0; display: flex; flex-direction: column; }
.ssw-agent strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 14px; line-height: 1.25; }
.ssw-agent small { min-width: 0; display: flex; align-items: center; gap: 5px; color: var(--ssw-muted); font-size: 11px; }
.ssw-agent small span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ssw-agent small i { flex: 0 0 auto; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.ssw-agent b { font-size: 17px; }
.ssw-dialog[data-state="active"] .ssw-agent small { color: var(--ssw-purple); }
.ssw-dialog[data-handoff-status="QUEUED"] .ssw-agent small { color: var(--ssw-amber); }
.ssw-dialog[data-handoff-status="QUEUED"] .ssw-avatar i { background: #d8830d; }
.ssw-dialog[data-handoff-status="CONNECTED"] .ssw-agent small { color: var(--ssw-green); }
.ssw-dialog[data-handoff-status="CONNECTED"] .ssw-avatar i { background: var(--ssw-green); }
.ssw-dialog[data-state="closed"] .ssw-agent small { color: #8d91a1; }

.ssw-body {
  min-height: 0;
  overflow: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
  background: var(--ssw-bg);
}

.ssw-welcome {
  min-height: 100%;
  display: flex;
  flex-direction: column;
  padding: 20px 18px 16px;
}

.ssw-welcome-copy { text-align: center; }
.ssw-welcome-copy > span {
  width: 44px;
  height: 44px;
  display: grid;
  place-items: center;
  margin: 0 auto 10px;
  border-radius: 14px;
  background: #eee7ff;
  color: var(--ssw-purple);
  font-size: 20px;
}
.ssw-welcome-copy h2 { margin: 0; color: var(--ssw-ink); font-size: 21px; line-height: 1.25; }
.ssw-welcome-copy p { max-width: 350px; margin: 7px auto 15px; color: var(--ssw-muted); font-size: 14px; line-height: 1.55; }

.ssw-common-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 9px; }
.ssw-business-card {
  min-height: 92px;
  padding: 11px;
  border: 1px solid var(--ssw-line);
  border-radius: 15px;
  background: #fff;
  color: var(--ssw-ink);
  box-shadow: 0 3px 10px rgba(35, 22, 77, .04);
  text-align: start;
  cursor: pointer;
}
.ssw-business-card:hover,
.ssw-business-card:focus-visible { border-color: #bca7f5; box-shadow: 0 8px 18px rgba(91, 33, 182, .1); }
.ssw-business-card > span { font-size: 20px; }
.ssw-business-card b { display: block; margin-top: 4px; font-size: 14px; }
.ssw-business-card small { display: block; margin-top: 2px; color: var(--ssw-muted); font-size: 12px; line-height: 1.35; }

.ssw-more {
  min-height: 48px;
  margin-top: 10px;
  border: 1px solid #d8cff0;
  border-radius: 14px;
  background: #fff;
  color: var(--ssw-purple);
  font: 800 14px Cairo, Arial, sans-serif;
  cursor: pointer;
}
[dir="rtl"] .ssw-more span { display: inline-block; transform: rotate(180deg); }

.ssw-selection {
  margin-top: 12px;
  padding: 12px;
  border: 1px solid #ded4f7;
  border-radius: 16px;
  background: #fff;
}
.ssw-selection[hidden] { display: none; }
.ssw-selection > div { display: flex; align-items: center; gap: 9px; margin-bottom: 10px; }
.ssw-selection > div > span { width: 28px; height: 28px; display: grid; place-items: center; border-radius: 9px; background: #e9f8f0; color: var(--ssw-green); }
.ssw-selection p { margin: 0; }
.ssw-selection small,
.ssw-selection strong { display: block; }
.ssw-selection small { color: var(--ssw-muted); font-size: 11px; }
.ssw-selection strong { font-size: 14px; }

.ssw-primary,
.ssw-whatsapp {
  width: 100%;
  min-height: 46px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  border-radius: 13px;
  text-decoration: none;
  font: 900 14px Cairo, Arial, sans-serif;
  cursor: pointer;
}
.ssw-primary { border: 0; background: linear-gradient(135deg, #6d28d9, #4c1d95); color: #fff; }
.ssw-whatsapp { margin-top: 8px; border: 1px solid #43aa78; background: #fff; color: #087943; }
.ssw-privacy { margin: auto 0 0; padding-top: 12px; text-align: center; color: #777c8c; font-size: 11px; }

.ssw-messages {
  min-height: 100%;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  gap: 10px;
  padding: 16px;
}
.ssw-message { display: flex; }
.ssw-message.is-customer { justify-content: flex-end; }
.ssw-bubble {
  max-inline-size: 88%;
  padding: 9px 12px 10px;
  border: 1px solid var(--ssw-line);
  border-radius: 14px 14px 14px 4px;
  background: #fff;
  box-shadow: 0 2px 8px rgba(24, 18, 56, .04);
}
[dir="rtl"] .ssw-bubble { border-radius: 14px 14px 4px 14px; }
.ssw-message.is-customer .ssw-bubble { border-color: transparent; border-radius: 14px 14px 4px 14px; background: var(--ssw-purple); color: #fff; }
[dir="rtl"] .ssw-message.is-customer .ssw-bubble { border-radius: 14px 14px 14px 4px; }
.ssw-message.is-human .ssw-bubble { border-color: #a8dfc1; background: #f3fbf7; box-shadow: inset 3px 0 0 var(--ssw-green); }
[dir="rtl"] .ssw-message.is-human .ssw-bubble { box-shadow: inset -3px 0 0 var(--ssw-green); }
.ssw-message.is-system { justify-content: center; }
.ssw-message.is-system .ssw-bubble { max-inline-size: 96%; border-style: dashed; background: transparent; text-align: center; }
.ssw-message-author { display: block; margin-bottom: 3px; color: var(--ssw-purple-dark); font-size: 10px; line-height: 1.3; }
.ssw-message.is-customer .ssw-message-author { color: #e9e2ff; }
.ssw-message.is-human .ssw-message-author { color: #087943; }
.ssw-bubble p { margin: 0; overflow-wrap: anywhere; font-size: 15px; line-height: 1.55; unicode-bidi: plaintext; }
.ssw-bubble time { display: block; margin-top: 5px; color: #8d91a1; font-size: 10px; }
.ssw-message.is-customer time { color: #e5dcff; }

.ssw-footer { border-top: 1px solid var(--ssw-line); background: #fff; }
.ssw-handoff-state {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 9px;
  margin: 8px 10px 2px;
  padding: 9px 10px;
  border: 1px solid #ead4a8;
  border-radius: 12px;
  background: #fff9ed;
}
.ssw-handoff-state[hidden] { display: none; }
.ssw-handoff-state > span { width: 28px; height: 28px; display: grid; place-items: center; border-radius: 9px; background: #fff0ce; color: var(--ssw-amber); }
.ssw-handoff-state strong,
.ssw-handoff-state p { display: block; margin: 0; }
.ssw-handoff-state strong { font-size: 12px; }
.ssw-handoff-state p { margin-top: 1px; color: var(--ssw-muted); font-size: 11px; line-height: 1.4; }
.ssw-handoff-state.is-connected { border-color: #b8e3ca; background: #f0faf4; }
.ssw-handoff-state.is-connected > span { background: #dff4e8; color: var(--ssw-green); }

.ssw-status-row { min-height: 32px; display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 5px 10px 0; }
.ssw-status { min-width: 0; color: var(--ssw-muted); font-size: 11px; line-height: 1.35; }
.ssw-human-button {
  flex: 0 0 auto;
  min-height: 30px;
  padding: 0 9px;
  border: 1px solid #c9b9ef;
  border-radius: 9px;
  background: #fff;
  color: var(--ssw-purple-dark);
  font: 800 11px Cairo, Arial, sans-serif;
  cursor: pointer;
}
.ssw-human-button[hidden] { display: none; }
.ssw-footer-feedback { margin-inline: 10px !important; }
.ssw-composer { padding: 6px 8px calc(7px + env(safe-area-inset-bottom)); }
.ssw-compose-row { display: grid; grid-template-columns: 40px minmax(0, 1fr) 44px; align-items: end; gap: 6px; }
.ssw-compose-row button { height: 44px; border: 0; border-radius: 12px; cursor: pointer; }
.ssw-attach-order { background: #f1edfb; color: var(--ssw-purple); font: 900 17px Arial, sans-serif; }
.ssw-compose-row textarea {
  width: 100%;
  min-height: 44px;
  max-height: 120px;
  resize: none;
  padding: 10px 12px;
  border: 1px solid #dcd8e8;
  border-radius: 14px;
  background: #fff;
  color: var(--ssw-ink);
  font: 400 15px/1.45 Cairo, Arial, sans-serif;
}
.ssw-compose-row textarea:focus { outline: 3px solid rgba(91, 33, 182, .14); border-color: #8d69df; }
.ssw-send { background: var(--ssw-purple); color: #fff; font-size: 20px; }
.ssw-order-row { display: flex; gap: 6px; margin-bottom: 6px; }
.ssw-order-row[hidden] { display: none; }
.ssw-order-row input { min-width: 0; flex: 1; height: 38px; padding: 0 10px; border: 1px solid #ddd7ec; border-radius: 11px; }
.ssw-order-row button { width: 38px; border: 0; border-radius: 11px; background: #f3effb; }
.ssw-footer-hint,
.ssw-closed { padding: 12px; text-align: center; color: var(--ssw-muted); font-size: 13px; }
.ssw-closed p { margin: 0 0 8px; }

.ssw-panel[hidden],
.ssw-confirm[hidden] { display: none; }
.ssw-panel { position: absolute; inset: 0; z-index: 5; display: grid; place-items: end center; }
.ssw-panel-scrim { position: absolute; inset: 0; width: 100%; height: 100%; border: 0; background: rgba(18, 13, 42, .42); }
.ssw-sheet {
  position: relative;
  z-index: 1;
  width: 100%;
  max-height: 80dvh;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border-radius: 18px 18px 0 0;
  background: #fff;
  box-shadow: 0 -18px 50px rgba(21, 14, 54, .24);
}
.ssw-sheet > header { display: flex; align-items: center; justify-content: space-between; padding: 14px 16px 10px; }
.ssw-sheet header small { color: var(--ssw-purple); font-size: 10px; font-weight: 900; letter-spacing: .1em; }
.ssw-sheet h2 { margin: 2px 0 0; font-size: 18px; }
.ssw-sheet header button { width: 42px; height: 42px; border: 0; border-radius: 12px; background: #f2eff8; font-size: 20px; cursor: pointer; }
.ssw-search { display: flex; align-items: center; gap: 8px; margin: 0 14px 10px; padding: 0 12px; border: 1px solid var(--ssw-line); border-radius: 12px; }
.ssw-search input { width: 100%; height: 44px; border: 0; outline: 0; background: transparent; font: 400 14px Cairo, Arial, sans-serif; }
.ssw-panel-feedback { margin: -3px 14px 8px !important; }

.ssw-business-list,
.ssw-history-list { min-height: 0; overflow: auto; padding: 0 10px 14px; }
.ssw-business-item { padding: 10px 8px; border-bottom: 1px solid #efedf5; }
.ssw-business-item[hidden] { display: none; }
.ssw-business-main { min-width: 0; display: grid; grid-template-columns: 38px minmax(0, 1fr); align-items: center; gap: 10px; }
.ssw-business-main > span { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 11px; background: var(--ssw-purple-soft); font-size: 18px; }
.ssw-business-main p { min-width: 0; margin: 0; }
.ssw-business-main strong,
.ssw-business-main small { display: block; }
.ssw-business-main strong { font-size: 14px; }
.ssw-business-main small { margin-top: 1px; color: var(--ssw-muted); font-size: 12px; line-height: 1.35; }
.ssw-business-actions { display: grid; grid-template-columns: minmax(0, 1.45fr) minmax(0, 1fr); gap: 7px; margin-top: 8px; padding-inline-start: 48px; }
.ssw-business-actions > * { min-height: 38px; display: flex; align-items: center; justify-content: center; border-radius: 10px; text-decoration: none; font: 800 12px Cairo, Arial, sans-serif; cursor: pointer; }
.ssw-business-actions button { border: 0; background: var(--ssw-purple); color: #fff; }
.ssw-business-actions a { border: 1px solid #49aa79; background: #fff; color: #087943; }
.ssw-business-actions > :only-child { grid-column: 1 / -1; }

.ssw-history-list > button {
  width: 100%;
  min-height: 60px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 9px 8px;
  border: 0;
  border-bottom: 1px solid #efedf5;
  background: #fff;
  color: var(--ssw-ink);
  text-align: start;
  cursor: pointer;
}
.ssw-history-list span,
.ssw-history-list strong,
.ssw-history-list small { display: block; }
.ssw-history-list small { margin-top: 2px; color: var(--ssw-muted); font-size: 11px; }
.ssw-history-list b { padding: 4px 7px; border-radius: 999px; background: var(--ssw-purple-soft); color: var(--ssw-purple); font-size: 10px; }
.ssw-history-placeholder { padding: 24px 8px; color: var(--ssw-muted); text-align: center; font-size: 13px; }
.ssw-history-error { padding: 12px 16px 18px; text-align: center; }
.ssw-history-error[hidden] { display: none; }
.ssw-history-error p { margin: 0 0 8px; color: var(--ssw-danger); font-size: 12px; }
.ssw-history-error button { min-height: 38px; padding: 0 14px; border: 1px solid #d8cff0; border-radius: 10px; background: #fff; color: var(--ssw-purple); font: 800 12px Cairo, Arial, sans-serif; }

.ssw-confirm { position: absolute; inset: 0; z-index: 8; display: grid; place-items: center; padding: 20px; background: rgba(15, 10, 38, .55); }
.ssw-confirm > div { width: min(340px, 100%); padding: 18px; border-radius: 16px; background: #fff; box-shadow: 0 18px 50px rgba(20, 12, 58, .28); }
.ssw-confirm h2 { margin: 0; font-size: 18px; }
.ssw-confirm p { color: var(--ssw-muted); font-size: 14px; }
.ssw-confirm > div > div { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.ssw-confirm button { min-height: 44px; border: 0; border-radius: 12px; font: 800 13px Cairo, Arial, sans-serif; }

.ssw-feedback { min-height: 18px; margin: 8px 0 0; color: var(--ssw-danger) !important; font-size: 12px !important; line-height: 1.45; }
.ssw-feedback[hidden] { display: none; }
.support-widget-open { overflow: hidden; }
.ssw-sheet-open { overscroll-behavior: none; }
.ssw-dialog :focus-visible,
.support-widget-loading :focus-visible,
.support-chat-fab:focus-visible,
.mobile-support-trigger:focus-visible { outline: 3px solid #f4c84a; outline-offset: 2px; }

@keyframes ssw-spin { to { transform: rotate(360deg); } }

@media (min-width: 641px) {
  .ssw-panel { place-items: center; }
  .ssw-sheet { width: min(560px, calc(100% - 28px)); max-height: min(600px, 80dvh); border-radius: 18px; }
  .support-widget-scrim { background: transparent; }
}

@media (max-width: 640px) {
  .support-chat-fab { display: none; }
  .support-widget-host { width: 100vw; width: 100dvw; height: 100vh; height: 100dvh; }
  .support-widget-scrim { display: none; }
  .support-widget-loading,
  .ssw-dialog {
    inset: 0;
    width: 100vw;
    width: 100dvw;
    height: 100vh;
    height: 100dvh;
    max-width: none;
    max-height: none;
    border: 0;
    border-radius: 0;
  }
  .support-widget-loading { align-content: center; padding: max(20px, env(safe-area-inset-top)) 20px max(20px, env(safe-area-inset-bottom)); }
  .ssw-dialog { padding-top: env(safe-area-inset-top); }
  .mobile-bottom-nav { display: flex !important; grid-template-columns: none !important; }
  .mobile-bottom-nav > a,
  .mobile-bottom-nav > button { min-width: 0; flex: 1 1 0; padding-inline: 2px !important; font-size: 10px !important; }
  .mobile-bottom-nav > button b { font-size: 10px; }
  .ssw-welcome { padding-inline: 14px; }
  .ssw-common-grid { gap: 8px; }
  .ssw-business-card { min-height: 88px; }
  .ssw-sheet { padding-bottom: env(safe-area-inset-bottom); }
}

@media (max-width: 360px) {
  .ssw-header { grid-template-columns: 42px 32px minmax(0, 1fr) 42px; gap: 3px; padding-inline: 4px; }
  .ssw-common-grid { grid-template-columns: 1fr; }
  .ssw-business-card { min-height: 72px; }
  .ssw-business-actions { padding-inline-start: 0; }
}

@media (prefers-reduced-motion: reduce) {
  .support-chat-fab,
  .ssw-dialog,
  .ssw-sheet { transition: none !important; animation: none !important; }
  .support-widget-spinner { animation-duration: 1.8s; }
}